Create Exceptional Experiences That Drive Engagement and Growth
Design and deliver memorable customer and employee experiences that build loyalty and differentiate your brand
Service Overview
WNC's Experience services help organizations create meaningful interactions that drive engagement, loyalty, and growth. We combine design thinking, technology, and industry expertise to transform how customers and employees interact with your brand across all touchpoints.
Experience Strategy
Develop comprehensive roadmaps for customer and employee experiences
UX/UI Design
Create intuitive, engaging digital interfaces that delight users
Service Design
Design end-to-end services that meet user needs and business objectives
Research & Testing
Gather insights through user research and validate solutions through testing
Why WNC
Human-Centered Approach
We put people at the center of everything we design, ensuring solutions that truly meet user needs
Cross-Functional Expertise
Our teams blend design, technology, and business expertise to create holistic experiences
Industry Experience
We bring deep knowledge of industry-specific experience challenges and best practices
End-to-End Capabilities
We can take experiences from strategy through design to implementation and optimization
Our Impact
400+
Experience Projects Delivered
35%
Average Improvement in Satisfaction
10+
Design Awards Won
Core Benefits & Outcomes
Our experience services deliver measurable improvements to your business. Here's what you can expect:
Increased Customer Loyalty
Boost retention rates by 25-40% through seamless, personalized customer experiences
Enhanced Employee Engagement
Improve productivity by 20-30% with intuitive, efficient employee experiences
Reduced Support Costs
Lower service and support costs by 15-25% through self-service and intuitive interfaces
Competitive Differentiation
Stand out in the market with distinctive experiences that reflect your brand values
Our Approach
We follow a proven, collaborative approach to ensure your experience initiative delivers results:
Discover
We research user needs, behaviors, and pain points through interviews, surveys, and observation
Define
We define experience principles, user journeys, and opportunity areas based on research insights
Design
We create experience concepts, prototypes, and detailed designs that address user needs
Validate
We test designs with real users to ensure they meet needs and expectations
Implement
We work with development teams to bring designs to life while maintaining design integrity
Measure
We establish metrics and continuously improve experiences based on user feedback and data
Success Stories
Global Retailer
Challenge
Faced declining customer satisfaction and increasing cart abandonment in their e-commerce experience
Solution
Redesigned the entire digital shopping journey with a focus on simplicity, personalization, and seamless checkout
Results
40% reduction in cart abandonment, 35% increase in average order value, and 30% improvement in customer satisfaction
"WNC transformed our digital shopping experience, resulting in happier customers and significant revenue growth."
— Chief Digital Officer, Global Retailer
Financial Services Company
Challenge
Employee productivity was hampered by fragmented, complex internal systems and processes
Solution
Designed an integrated employee experience platform that simplified workflows and centralized information
Results
25% improvement in employee satisfaction, 30% reduction in time spent on administrative tasks, and 20% decrease in training time
"The employee experience platform has revolutionized how our teams work, making them more productive and engaged."
— CHRO, Financial Services Company
Resources & Insights
The Business Value of Experience Design
How investing in experience design drives measurable business outcomes
Read moreCreating Seamless Omnichannel Experiences
Strategies for delivering consistent experiences across physical and digital touchpoints
Read moreExperience Design Trends for 2023
Emerging trends and technologies shaping the future of experience design
Read moreReady to transform your business?
Let's discuss how our experience services can help you achieve your goals and drive measurable results.
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Contact us today to learn how we can help you achieve your goals with our experience services.