Retail & Consumer
Helping retail and consumer goods companies create exceptional customer experiences, optimize operations, and drive growth through digital innovation and data-driven strategies.
We accelerate sustainable and inclusive growth and deliver transformational impact for retail and consumer goods companies by driving digital innovation, enabling growth, shaping industries, and managing market disruption. Our expertise in customer experience, data analytics, and AI applications, combined with extensive industry experience are the cornerstones of the value we bring to our clients.
Our Capabilities
Digital Commerce
We help retailers build and optimize digital commerce platforms that drive conversion, increase basket size, and enhance customer loyalty.
Customer Experience
We design and implement seamless omnichannel experiences that meet evolving customer expectations and drive brand loyalty.
Data & Analytics
We enable retailers to leverage data for personalization, inventory optimization, pricing strategies, and operational efficiency.
Innovation
We help retailers embrace emerging technologies and innovative business models to stay ahead in a rapidly evolving marketplace.
How We Help Clients
Operations
We help retailers optimize store operations, supply chain, and fulfillment to reduce costs and improve customer satisfaction.
Digital Transformation
We enable retailers to embrace digital technologies that transform customer engagement, merchandising, and back-office operations.
Strategy
We help retail leaders develop and implement strategies that address industry disruption, changing consumer behaviors, and competitive pressures.
Marketing & Personalization
We design data-driven marketing strategies and personalization capabilities that increase customer acquisition, retention, and lifetime value.
Featured Clients
Global Retailer
Implemented omnichannel strategy that increased digital sales by 45% and improved customer retention by 30%.
Consumer Goods Manufacturer
Developed direct-to-consumer platform that created new revenue streams and provided valuable customer insights.
Luxury Brand
Created personalized digital experience that increased average order value by 25% and improved brand loyalty metrics.
Success Stories
Omnichannel Transformation
Helped a leading retailer implement seamless omnichannel capabilities, resulting in 40% increase in cross-channel purchases.
Supply Chain Optimization
Redesigned supply chain operations to improve inventory accuracy, reduce costs, and enable same-day delivery capabilities.
Personalization Engine
Implemented AI-driven personalization engine that increased conversion rates by 35% and customer satisfaction scores by 28%.
Our Experts
Jennifer Smith
Retail Innovation Lead
Former retail executive with expertise in digital transformation and omnichannel strategy.
Carlos Rodriguez
Consumer Goods Director
Specializes in consumer goods marketing, brand strategy, and direct-to-consumer models.
Lisa Chen
Customer Experience Expert
Focuses on designing exceptional customer experiences across physical and digital touchpoints.
Mark Johnson
Retail Analytics Lead
Data scientist with deep expertise in retail analytics, personalization, and predictive modeling.
Featured Insight
The Future of Retail
How digital innovation, changing consumer behaviors, and new business models are reshaping the retail landscape.
Related Industries
Ready to transform your business?
Let's discuss how we can help you navigate industry-specific challenges.